Refund policy
Products and services
Panther.software always makes every effort to eliminate any reported defects in the shortest time possible. In almost all cases we are able to quickly and efficiently solve all the problems associated with our products, environment and/or services.
7-Day Free Access (optional)
Sometimes to our products with the annual license, we offer 7-Day Free Access which allows you to carefully check all its features before reaching a purchase decision. We encourage you to take the opportunity to test our products freely as it will prevent many unnecessary misunderstandings. If you are unsure whether our products satisfy your expectations, we urge you to create a ticket and ask for clarification.
14-Day Guarantee
Bearing in mind your highest comfort and satisfaction of our customers, we allow a single, unconditional and completely free license switch of each product with the annual license during the first 14 days from the moment of its purchase. The obtained product license can be switched on your request to the license of any other product from our offer retaining differences in price, remaining the license validity period and excluding refunds. Each subsequent license switch on demand requires an additional payment. Changing the license is conditionally limited by the type and specificity of the services (eg hosting for hosting – yes, change of domain after registration – no).
Refunds
If Panther.software offers goods that have been bought off-premises or at a distance (eg in an online store) – you can return in accordance with applicable law. The consumer has the right to withdraw from the contract within 14 days and the obligation to return the goods within the next 14 days.
If Panther.software offers non-tangible and non-returnable goods, we do not issue refunds once the order is finalized and the product is activated. The only exception is when customer requests the refund within 14 days from the moment of purchase and the product itself has been neither downloaded nor used by the customer. As a customer, you are responsible for understanding this legally authorized entry, when purchasing any software, electronic product or service on our website.
The purchase of a product implies acceptance of all its advantages and disadvantages. Refunds on the grounds of customer’s believes that the product does not meet their expectations will not be issued.
Open source products shall not be reimbursable or exchanged. Please consider your purchase carefully.
Custom developed software
If you conclude that our custom software development services do not meet your expectations, you are able to get a full or partial refund depending on the development progress status before the project is finished:
100% refund when the development has not started yet
Product Services
The products we offer related to services (service as a product) include: installation services, template integration, priority support, website implementation, graphic implementation, administration, etc. – because such services are immaterial and non-returnable, we do not return funds after starting work. However, we provide the highest quality of service and a guarantee to best meet your expectations.
Any questions regarding this refund policy can be directed to the address: contact@panther.software